Digital Literacy Programme class demonstration by Nightingale. Staff view. Patients do not see this page and no individual response is shown here.

Staff sign in

This dashboard shows cumulative patient feedback. Enter the staff access code to continue.

Demonstration code: STAFF2026

This is a Digital Literacy Programme class demonstration. The code is shown on purpose and is shared, so it is not real security and it protects nothing. A live clinic would put a proper staff account and password here.
Go to the patient website instead

What is your role here today?

Your answer decides which questionnaires you are asked to complete. It is not stored anywhere and it is not attached to your answers.

A class demonstration. Choosing supervisor only reveals an extra demonstration form; it grants no real permission over anybody and nothing on this page is stored.

Patient feedback · cumulative results

Good service. Slow turnaround.

Sixteen patients completed the feedback form between 30 and 31 August 2026. Names, ages, genders and locations were removed before analysis. Everything below is a total or an average. No individual response is shown.

Responses

16

completed the feedback form

Information clarity

3.75

average out of 5

Satisfaction

3.81

average out of 5

Would recommend

75%

answered yes. Nobody answered no.

The finding

Nobody said they would not recommend us, and satisfaction sits just under four out of five. Yet the free text is dominated by one word: time. Turnaround time, waiting time and the waiting area account for more comments than everything else combined. The service is acceptable. The wait around it is not.

Chart 1 · Service use

Responses by service. Twelve of sixteen used outpatient consultation.

Outpatient consultation is 75 percent of all responses, so a change there reaches the most people.

Chart 2 · Satisfaction by service

Average score out of 5. Two questions, asked separately on purpose.

Information clarity Satisfaction

Services with only two responses each are marked. Two people is not a reliable average, and it should not drive a decision on its own.

Waiting time

Most common: 15 to 30 minutes, reported by eleven of sixteen.

Preferred update channel

How patients want to hear about hours and services.

WhatsApp and SMS together are twelve of sixteen. A poster alone will not reach these patients.

What we do first

Decision one

Fix turnaround time in outpatient consultation. It is three quarters of all visits, it carries the lowest clarity score, and time is the single most repeated complaint in the free text.

Decision two

Add seating and clean the waiting area. Three separate patients raised the waiting lounge, chairs and washrooms without being asked about any of them.

Decision three

Send updates by WhatsApp and SMS, not by notice board. Twelve of sixteen chose one of those two channels.

In their own words

Free text answers, unedited. No name is attached to any of them.

The numbers behind the charts

ServiceResponses% of total ClaritySatisfaction

How this page protects patients

The form allowed a patient to give a name, age, gender and location, and some did. Those four columns were removed before anything on this page was calculated, and they are not in this file. Patients never see each other's feedback. Staff see totals and averages only. The free text is shown because it names the service, never the person.

Staff questionnaires · three forms

Assessing the clinic, and asking the staff.

The patient form tells us how a visit felt. It cannot tell us why the wait was long. These three forms ask the people who run the clinic. Choose a form to see it.

Signed in as staff member Change role

Please complete your assessment first. The Feedback dashboard and the Assessment map open once you submit a form below. Skip for now and go to the dashboard

Form A · every staff member

How is the clinic working for you?

Answered by every member of staff about the clinic itself, not about any person. Anonymous. No name, no role that could identify you, no staff number.

01I have the supplies and equipment I need to do my work.

02Which shortage slows you down most?

03On a normal day, how manageable is your patient load?

04Information reaches me in time to act on it.

05Which part of the patient journey creates the longest delay?

06I feel safe at work, including at night and on weekends.

07How would you prefer to receive clinic announcements?

08One change that would most improve your working day.

Please do not name a colleague or write anything about a patient.

Thank you. Nothing was stored and nothing was sent.This is a Digital Literacy Programme class demonstration, so the form does not save, transmit or record your answers anywhere. In a live clinic this would go to a Google Form and into the same workbook that holds the patient feedback.

Form B · filled in by yourself, about yourself

Where do you want to grow?

A private self-check used to plan training. Anonymous, and it is never used to judge, rank or discipline anybody. Answer it honestly or it is worth nothing.

01Which area do you work in most?

02I am confident in the clinical or technical tasks my role requires.

03I am confident explaining information clearly to a patient.

04I am confident using the digital tools we rely on.

05Which training would help you most in the next six months?

06When did you last attend any formal training?

07I know who to go to when I am unsure about something.

08One skill you want to build, and what is stopping you.

About your own learning only. Please do not name a colleague.

Thank you. Nothing was stored and nothing was sent.This is a Digital Literacy Programme class demonstration, so the form does not save, transmit or record your answers anywhere. In a live clinic this would go to a Google Form and into the same workbook that holds the patient feedback.

Form C · mock-up only

Supervisor review of a team member

A supervisor rates one named team member. Unlike Forms A and B, this one is about an identified person, so it is personal data and it is handled differently.

Read this before you use Form C. Forms A and B collect nothing that identifies anybody, so they are not personal data. Form C is different: it is about a named person, so under the Data Protection and Privacy Act Cap. 97 it is personal data and it would need a lawful basis, a retention limit and access control. For this class demonstration the names are numbered placeholders and nothing is stored or sent.

01Team member being reviewed

02Review period

03Attendance and timekeeping are reliable.

04Clinical or technical work meets the standard expected for the role.

05Communicates clearly and respectfully with patients.

06Works well with the rest of the team.

07Records and paperwork are complete and on time.

08Agreed action before the next review.

A demonstration form. Do not type a real person's name or any real assessment.

Thank you. Nothing was stored and nothing was sent.This is a Digital Literacy Programme class demonstration, so the form does not save, transmit or record your answers anywhere. In a live clinic this would go to a Google Form and into the same workbook that holds the patient feedback.

For the assessor

Every requirement, and where it is answered

The brief asks for four deliverables and one working feature. This page maps each one to the place it lives.

A

Working website Client site

Home, services and hours, health tips, about us, your visit, contact and feedback, built for patients.

  • Visible service hours section on the Services and Hours page, with today highlighted and a live open or closed indicator on the home page.
  • Working feedback button opening the live Google Form, on the home page, the contact page and the feedback page.
  • Appointment request demonstration asking only service, day and time of day, and stating on submit that nothing is sent and nothing is confirmed.
  • Two user types. Patients see the client site and never see feedback results. Staff open this dashboard from the footer of the same site, using an access code, and see cumulative results only.
B

Google Form and Excel workbook This page

Seven questions covering service used, waiting time band, clarity of information, satisfaction, preferred update channel, one improvement and whether they would recommend us. Sixteen responses collected.

  • Analysis counts responses by service, gives the average satisfaction of 3.81, and identifies 15 to 30 minutes as the most common waiting range.
  • Two charts for service use and satisfaction, labelled Chart 1 and Chart 2 in both the workbook and on this dashboard.
  • Personal columns removed. Name, age, gender and location are stripped before analysis and do not appear anywhere on the published site.
C

Poster On the client site

Designed by the team and displayed on the About Us page of the client site, where it can be opened full size.

  • The telephone number, address, opening hours and services on the poster match the website exactly.
  • The QR code on the poster opens the same feedback form as the website button.
D

Ten slide presentation Submitted as a file

Exactly the ten slides the brief specifies, with speaker notes on every slide.

  • 1 title and team · 2 problem and users · 3 goal and solution · 4 form design and privacy · 5 findings
  • 6 Excel analysis and both charts · 7 website tour and working feature · 8 poster choices · 9 safety and testing · 10 team contribution
✓

Safety and ethics rule

Only general health information appears anywhere: clean water, treated nets, handwashing, immunisation schedule, finishing a course of medicine. No diagnosis, no medicine named, no condition discussed. Every health section closes by telling the reader to speak to a qualified health worker, and every page of both sites carries the class demonstration label.

Submission links

ItemWhere
Client websitebulamu-clinic.pages.dev
Staff dashboardbulamu-clinic.pages.dev/staff.html
Google Formforms.gle link on the client site
PresentationQ01_Nightingale_Presentation.pptx
WorkbookQ01_Nightingale_FormData.xlsx
PosterBulamu_Health_Centre_Poster.pdf