Healthy People, Stronger Communities
Good care, close to home.
Your trusted partner in quality, compassionate healthcare for the whole family. Open every day from 8:00am to 11:00pm in Nansana.
Illustration. The people shown are generated images, not staff or patients.
Every day of the week
Nansana, Wakiso District
Our services
Six services under one roof, available throughout our opening hours.
Antenatal Care
Safe and supportive care for expectant mothers, from routine checks through to planning for delivery.
Open 8:00am to 11:00pmGeneral Consultation
Comprehensive check-ups and treatment for fever, pain, cough, wounds and everyday illness in adults and children.
Open 8:00am to 11:00pmImmunisation
Protecting children and families through vaccination, following the national schedule.
Open 8:00am to 11:00pmLaboratory Tests
Accurate and reliable testing for informed diagnosis.
Open 8:00am to 11:00pmPharmacy
Quality, affordable medicines dispensed from our own window after your consultation.
Open 8:00am to 11:00pmHealth Education
Empowering our community with health knowledge, through short open talks in the waiting area.
Open 8:00am to 11:00pmHow a visit works
Four steps. Most of our patients are seen within fifteen to thirty minutes.
- ReceptionGive your name and say what you have come for. Hand in your clinic card if you have one from a previous visit.
- TriageA health worker checks your temperature and weight and asks a few questions, so that urgent cases are seen first.
- ConsultationYou see a clinical officer or a midwife, depending on why you came.
- Pharmacy or laboratoryIf you need medicine or a test you go to that window before you leave. Most laboratory results come back the same day.
What to bring
- Your clinic card from a previous visit
- The child's immunisation card, for immunisation
- The antenatal card, for an expectant mother
- A referral note, if a health worker gave you one
- Drinking water, in case the queue is long
Plan your visit
We are open from eight in the morning until eleven at night, every day. Mornings are the busiest. Most patients wait between fifteen and thirty minutes, and evenings are usually the quietest time to come.
Tell us how your visit went
Two minutes. Your answers are read as a group and they change what we fix first. Patients told us the waiting area and the turnaround time mattered most, and that is where we started.
Open the feedback formServices and hours
Open every day, 8:00am to 11:00pm
All six services run throughout our opening hours. You do not need an appointment. Come during opening hours and you will be seen.
Opening hours
Today is highlighted.
| Day | Open |
|---|
Good to know
- No appointment needed. Walk in during opening hours.
- Mornings are busiest. Evenings are usually quietest.
- Most patients wait 15 to 30 minutes. That is what our own patients told us.
- Laboratory results are usually ready the same day.
Our services in detail
What each service covers and what to carry for it.
Antenatal Care
Safe and supportive care for expectant mothers, from routine checks through to planning for delivery.
Bring: Bring your antenatal card.
General Consultation
Comprehensive check-ups and treatment for fever, pain, cough, wounds and everyday illness in adults and children.
Bring: Bring your clinic card and any medicine you are already taking.
Immunisation
Protecting children and families through vaccination, following the national schedule. No charge.
Bring: Bring the child's immunisation card.
Laboratory Tests
Accurate and reliable testing for informed diagnosis. Most results are ready the same day.
Bring: Bring the request note from the health worker.
Pharmacy
Quality, affordable medicines dispensed from our own window after your consultation.
Bring: Bring your prescription.
Health Education
Empowering our community with health knowledge, through short open talks in the waiting area.
Bring: Nothing. You do not need to be a patient.
We are not an emergency centre
If someone is badly injured, unconscious, bleeding heavily, having difficulty breathing, or in labour with complications, do not wait and do not use this website.
Call 999 or 112Or go straight to the nearest hospital or Health Centre IV.
Health tips
Simple habits that keep a household well
General information for the whole family. None of this replaces seeing a health worker, and none of it is specific to you or to any condition.
Drink clean water
Boil it or treat it, then store it covered. Most stomach illness in a household starts with the storage container, not the source.
Sleep under a treated net
Everybody in the house, every night, all year. Tuck it under the mattress and repair holes as soon as you see them.
Wash hands with soap
Before cooking, before eating, and after using the toilet. Soap and running water do far more than water alone.
Keep immunisation on schedule
Bring the child's card and come on the scheduled date. If you miss one, come anyway and ask what happens next.
Eat something from each group
A staple, a protein and a vegetable at most meals. Variety across the week matters more than any single meal.
Finish the course
If a health worker gives you a course of medicine, finish it even once you feel better. Stopping early is how resistance builds.
While you wait
Most people wait between fifteen and thirty minutes on this veranda. It is a good moment to do the small things on this page: drink some water, check your child's immunisation card, and have your questions ready before you go in.
If you have been waiting a long time and nobody has spoken to you, ask at reception. You are not being a nuisance. Knowing where you are in the queue is part of good care, and our own patient feedback says it is the thing we most need to improve.
Questions we are asked most
- Do I need an appointment?
- No. Come during opening hours and you will be seen. The request form on this site simply tells us when suits you; it does not book anything.
- How long will I wait?
- Most of our patients wait between fifteen and thirty minutes. That figure comes from our own patient feedback, not from a guess.
- Can I come without a clinic card?
- Yes. Reception will open a new one for you. If you have an old card, bring it, because it saves repeating your history.
- Are you open at night?
- We are open until eleven at night, every day of the week, including weekends.
- Do you treat children?
- Yes. Children are seen for consultation at any time we are open, and immunisation follows the national schedule.
About us
A health centre that belongs to its neighbourhood
We serve the households around Nansana. Everything we do is built around one idea: nobody should have to guess when to come, what to bring, or what will happen when they get here.
Our poster
Printed and displayed at the clinic, and carrying exactly what this site carries. Tap it to open the full size version.
Know before you visit
The poster carries the same information as this website: the six services, the opening hours of 8:00am to 11:00pm, the telephone number 0394 927 908, and our address at Plot 27 Hoima Road, Nansana.
It also carries a QR code that opens the same feedback form as the button on this site, so a patient with no smartphone data plan can still reach it from the clinic.
What we stand for
- Be clear before you arrive. Hours, services and what to bring, published where anyone can find them.
- Explain the wait. If the queue is long you should be told why, and roughly how long.
- Ask, and act. We collect patient feedback, count it, and change what we do because of it.
- Never over promise. If we cannot do something here we say so and tell you where to go.
What our patients told us
Sixteen patients completed our feedback form. This is what came back, and what we did about it.
3.81 out of 5
Average satisfaction with the service received.
15 to 30 minutes
The most common waiting time, reported by eleven of sixteen patients.
75 percent
Would recommend us to someone in their community.
What we are fixing first
Turnaround time and the waiting area came up more than anything else, followed by cleanliness and reception. More seating has been added to the waiting area, and the clinic is publishing its hours and services here so that fewer people arrive at the wrong moment.
Your rights, and your information
What you can expect
- To be treated with respect, whoever you are.
- To have things explained in a language you understand.
- To ask questions, and to say no to anything you are not comfortable with.
- To be told honestly when we cannot help, and where to go instead.
- To complain, and to have the complaint written down rather than forgotten.
How we handle your information
Your clinic records stay at the clinic and are seen only by the health workers treating you.
The feedback form is separate. It never asks about your diagnosis, your medicines or your condition, and any personal details a patient chooses to give are removed before the results are looked at. Only counts and averages are ever shown.
Patients cannot see each other's feedback. Only clinic staff see the combined results, and even they see them as totals, never as named responses.
Your visit
What happens when you get here
Written for a first visit, because a first visit is where most of the confusion happens.
Your first visit, step by step
- Arrive and go to receptionGive your name and say what you have come for. Reception opens a clinic card for you if you do not have one.
- Wait to be called for triageTemperature and weight are taken and a few questions asked. Urgent cases are moved forward.
- See the health workerExplain what is wrong in your own words. Ask questions. Ask again if the answer was not clear.
- Collect medicine or give a sampleThen keep your clinic card. It is what saves time on the next visit.
How long it usually takes
| General consultation | 15 to 30 minutes |
| Immunisation | 20 to 45 minutes |
| Antenatal check | 45 to 90 minutes |
| Laboratory test | Same day for most results |
| Pharmacy only | Under 15 minutes |
Getting here
We are at Plot 27, Hoima Road, Nansana. Any taxi heading to Nansana passes along Hoima Road. Ask for the stage nearest the trading centre.
There is a step at the entrance and a ramp on the left side of the veranda. If you are bringing someone in a wheelchair, use the ramp and ask at reception for help.
Practical things people ask about
Languages
Our staff speak Luganda and English. If you are more comfortable in another language, bring someone who can interpret for you.
Bringing a child
Children are welcome. Bring the immunisation card, water, and something to keep a small child occupied while you wait.
Coming with someone
You may bring one person in with you. Tell reception if you would prefer to be seen alone, and that will be respected.
This site does not diagnose anything
Nothing here tells you what is wrong with you or what medicine you need. Only a qualified health worker who has examined you can do that.
Contact
Call us, message us, or come and find us
The same telephone number and address that appear on our poster.
Reach us
Nansana, Wakiso District
When to call
During opening hours, 8:00am to 11:00pm. Outside those hours nobody is at the clinic and the phone will not be answered.
For anything urgent, do not call us. Call 999 or 112, or go straight to the nearest hospital.
Feedback
Tell us about your visit
Two minutes. We ask about your experience today, never about your diagnosis, your medicines or your condition.
The feedback form
Seven short questions about the service you used, how long you waited, how clear the information was, how satisfied you were, and one thing we could do better.
Open the feedback formThe form opens in a new tab. Personal details are optional, and they are removed before the results are analysed.
Request an appointment
Tell us roughly when suits you. We do not ask for your name or your phone number, and we do not ask anything about your health.
Demonstration only. This request has not been sent and no appointment is confirmed. Come during opening hours and you will be seen.
What happens to your answers
They are counted, not filed against you. Other patients never see your feedback. Clinic staff see the combined totals only, so they can work out what most people found difficult and change it. That is the whole point of asking.